- 19 Dec 2019
IKM Workshop boosts learning, sharing and innovation opportunities for OCOGs
Information and Knowledge Management experts from past and current OCOGs and from the IOC gathered at this year’s IKM workshop, which took place in Lausanne from 9 to 12 December. Important Games-time information for Tokyo 2020, the evolution of the OGKM structure and services into “Information, Knowledge and Games Learning” (IKL) and innovation opportunities were key items on the agenda. In addition, the meeting once again provided an important space for face-to-face knowledge exchanges between OCOGs and lots of inspiration for co-creation opportunities.
With OCOGs being one of the key stakeholder groups of IKL, the meeting was a timely one, and an entire day was dedicated to updating the OCOG representatives on the details and benefits of the new structure and services. Zhao Boqun, Deputy Director for Human Resources at Beijing 2022, said after the presentations about IKL: “IKL innovated to evolve from OGKM in the context of Olympic Agenda 2020/the New Norm. It focuses more on creativity, flexibility and user experience by integrating some key areas. The future OCOGs will definitely benefit more from it.”
Jérémie Guy, Head of Planning and IKM at Paris 2024, echoed this positive reaction: “The last two years have seen the establishment of our Learning Strategy. As we are now getting ready to put this strategy into action, it was great to engage with our colleagues from current and previous OCOGs on how to translate a strategy into concrete programmes and activities, especially in the context of the evolution from OGKM to IKL. We had the opportunity to discuss how true innovation can only be achieved when an organisation is willing to take risks and accept failure as part of a learning journey.”
IKL will also provide for increased collaboration with the Paralympic Movement, which will facilitate processes within the OCOGs. Terrence Teixeira, Paralympic Games Manager at the IPC, said: “The workshop was a great opportunity for stakeholders in the Olympic and Paralympic Movement to collaborate, share experiences and come together to rethink the role of learning and knowledge management. The new mission and structure of IKL reinforces the close working relationship between the IOC and IPC, and I am excited to see the outcomes from the workshop.”
Akashi Amano and Aya Yamada, both IKM Managers at Tokyo 2020, joined the workshop for the first time and concluded: “This was a great opportunity to learn about the new developments brought by IKL and the priorities and programmes that come with it. We also very much appreciated meeting colleagues from other OCOGs in person, especially ahead of our Games next summer.”
In turn, Tokyo 2020 provided valuable insights into its IKM structure, its ambitious data capture project and very practical aspects of the Games Experience Programme during Games time, in which most of the IKM workshop participants will partake. Jérémie Guy from Paris 2024 said: “We had a special focus on Tokyo 2020 as we are getting ready to benefit from the Games Experience Programme and to host the Tokyo Debrief in Paris.”
Besides the presentation from Tokyo 2020, participants were provided with updates from Beijing 2022, Paris 2024 and LA 2028 and also held bilateral meetings amongst themselves. In addition, one day was dedicated to the sharing of innovative tools and systems by the OCOGs and the IOC, including the use of LAN interpretation, virtual/augmented reality and new platforms for providing audio-visual learning material.
Hilary Ash, Director for Strategy & Operations at Los Angeles 2028, who also joined the workshop for the first time, concluded: “The 2019 IKM workshop was an incredible opportunity to connect with our fellow Organising Committees and gain experience from Games experts. LA 2028 has an unprecedented amount of time to plan for the Olympic and Paralympic Games, and we welcome the opportunity to maximise knowledge-sharing and opportunities for co-creation. Thanks to the workshop, we learned a lot about the current knowledge programmes and engaged in a productive brainstorm for future learning initiatives!”
Knowledge Management Value Network meeting
Many open and curious minds gathered at the Knowledge Management Value Network meeting which took place on 4 October 2019 in Lausanne. This community of practice has now met 11 times and brings together IOC staff from different departments to exchange knowledge, receive group advice and take on board fresh input from exemplar organisations in specific areas. Its aim is to improve the quality of the IOC’s knowledge work, encourage thinking “outside the box” and collaborate on shared challenges through face-to-face meetings and exchanges.
This time, the gathering offered an opportunity to update the participants about details of OGKM’s evolution into IKL, standing for “Information, Knowledge and Games Learning ”. Rodrigo D’Andrea Garcia, who is Head of Games Delivery for Beijing 2022 at the IOC and joined the meeting, said: “We had the chance to learn details about the evolution from OGKM to IKL. I see great improvements, specifically regarding the support to OCOGs, with a more integrated structure between IKL and Games Delivery, as well as clearer definitions of roles. This will definitely maximise opportunities to exchange information between IOC FAs and OCOGs.”
IOC advisor Chris Collison, a knowledge management expert and a facilitator at the meeting, said: “I’ve had the privilege to work alongside the OGKM team for the last five years, and have been really impressed by their continuous drive to align and realign services to the changing needs of the OCOGs and the IOC, and the continued focus on the value of both knowledge and learning. Having worked with over 150 organisations, I can say with confidence that only a small number of them make learning such an explicit component of their programmes and services – something which has always mystified me – so I’m really happy to see IKL taking a holistic and integrated perspective.”
Collison also presented the “KM Cookbook”, of which he is a co-author. The book was written in the light of the new ISO Knowledge Management System Standard (ISO 30401) and features knowledge management case studies across different industry sectors, including the IOC’s journey in this area.
In addition, the group got inspiration from two external expert presentations. Alan Boulter from Schlumberger, an international company with more than 100,000 employees spread across the globe, introduced the organisation’s Eureka programme, now celebrating its 20th year of existence. Eureka spawns knowledge communities and special interest groups within the company, addressing the industry’s technical challenges and ensuring that Schlumberger remains at the forefront of innovation in its sector. The programme is spearheaded by 400 Eureka leaders who voluntarily look after the various communities and are democratically elected by their members. Communities exchange ideas online, meet at special events and produce publications. There is also an awards system in place, which recognises people engaged with Eureka.
Having listened to Boulter’s presentation, Xavier Gonzalez, Event Learning Director at the World Academy of Sport (WAoS), said: “The OGKM Knowledge Management Value Network initiative is a great opportunity to learn and to share experiences and practices on information, knowledge management and learning. I found Schlumberger’s Eureka Programme of communities of practice to be a great example of how to create and how to engage with employees around learning and professional development.”
Patrice Drouin, founder of the Canadian event management company Gestev, joined the meeting to share his vast experience in the organisation of 350 world championships and other sports events. He picked the Red Bull Crashed Ice event as the most interesting case study. Despite many obstacles and challenges, Patrice and his team managed to organise this event in only three months, with professional knowledge and risk management, as well as communication, at the heart of the success.
Michael Rinaldi, Project Manager at the IOC, said: "It was particularly interesting to hear from Patrice about how he managed to organise the Red Bull Crashed Ice event in the historical part of Quebec City in only three months. This story can certainly relate to the Olympic Agenda 2020/New Norm reforms in the way it was handled: co-construction and close collaboration between the event owner (i.e. Red Bull), the event organiser and other stakeholders, in particular public authorities and local businesses, resulting in an optimisation of costs and improvement of the quality of the event delivery overall.”
The group also received updates from the Olympic Studies Centre, the WAoS and the IPC Academy. Check out all the presentations here. The next meeting is foreseen to be held in the first half of 2020.