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Services

IOC Safeguarding Office

The polyclinic in each Olympic Village is staffed by an IOC Safeguarding Officer.  You can contact the IOC Safeguarding Officer in the event of any concerns about harassment and/or abuse during Games time.

Resident Centres

Each Resident Centre has a front desk that provides information about accommodation and services available in the Village. A self-service laundry is available, free of charge.

The operating hours will be from 07:00 to 23:00 with one Centre (RC24) operating 24 hours a day in each Olympic Village. Resident services will also be accessible by telephone 24 hours a day. There will be three Resident Centres in the PyeongChang Olympic Village, and four Resident Centres in the Gangneung Olympic Village.

Olympic Village Entertainment Centre

There is an  Olympic Village Entertainment Centre located in each Village. It includes a lounge with Wi-Fi, a music area, a games room and a video games room.

Village Gym

There is a gym in each Village with a wide selection of cardiovascular equipment, resistance machines and free weights, as well as space for stretching.

Polyclinic

There is a polyclinic available in both Villages. The polyclinic is the main treatment provider for urgent and necessary medical services during the Games.

WADA Booth

The World Anti-Doping Agency’s (WADA) mission is to lead the worldwide movement for doping-free sport. Find out more at the WADA booth, located at the entrance to the Main Dining Hall in each Village.

Truce Mural

A Truce Mural is located in each Village. Athletes and officials at each edition of the Games are invited to show their support for peace and solidarity by signing this Mural. Signing it is a symbolic gesture through which you commit to acting as a ‘Peace ambassador’.

Multi-Faith Centres

Multi-Faith Centres are available in both Villages and are open to people of all faiths. These centres are dedicated to worship and meditation.

Place of Mourning

A place of mourning is available within the PyeongChang Olympic Village to allow athletes and all those in the Village to mourn those who have passed away in a special and dignified way. There is an inter-Village shuttle bus available for those staying at Gangneung Village.

Housekeeping

Available daily. Apartments are cleaned regularly by staff, who make beds, provide fresh towels and clean the rooms. If you require extra cleaning, contact the Resident Centre reception.

Dry Cleaning

Dry cleaning, tailoring and other professional laundry services are available for a fee at the Village Plaza in both Villages.

Wi-Fi

Complementary internet access is available throughout the Villages.

Lost and Found

All items found and reports of lost items should be delivered to a Resident Centre. All lost and found items will be transferred to the 24-hour Resident Centre, where they will be stored and managed. Positive identification will be required to claim lost and found items.

Village Newspaper

There will be a daily Village newspaper. Village newspapers will be distributed in print as well as online. Printed newspapers will be distributed at major points in the Olympic Villages, including the Main Dining Hall, NOC Service Centre, 24-hour Resident Centre and the information desk in the Village Plaza. Village newspapers will also be available on the PyeongChang 2018 Extranet and on the Athlete365 website.