To ensure that every part of the Games runs as smoothly as possible, each Organising Committee opens a Main Operations Centre (MOC) for the duration of the Games, while the International Olympic Committee offers support and coordinates its own activities by operating a Games Coordination Office (GCO) throughout the Games period.
The London 2012 MOC will be the “nerve centre” of the Games, bringing together all of LOCOG’s functional areas in one place, including departments such as spectator services, transportation, accommodation, media services, sport, technology, and cleaning and waste. The MOC ensures that each department is working together to provide the best Olympic experience possible.
When problems arise that can’t be resolved at the venue, it is the MOC that will coordinate each of the relevant areas and share information in order to ensure that the problems are resolved quickly and efficiently.
“The Main Operations Centre (MOC) is the hub for Games-wide information affecting venues, clients, partners and stakeholders,” explains London 2012 CEO Paul Deighton. “It is where messages are coordinated and integrated to provide the single source of truth. While providing support and resource for operational venues, the MOC also coordinates responses to issues or incidents that affect multiple venues and functions.”
The GCO is the IOC’s equivalent of the MOC. Under the direct supervision of the IOC’s Olympic Games Executive Director, the GCO oversees the IOC’s operations during the Games and provides a singular point of contact with the Organising Committee to ensure that information is shared and any issues are resolved.
“It’s not just during the Games, the Games Coordination Office opens in the lead up to the Games as well,” explains Gilbert Felli, the IOC’s Olympic Games Executive Director. “Twice a day we have a conference call with the Main Operations Centre of the local Organising Committee and discuss any issues, then we see where we stand with these issues, what progress is being made and what we do to move forward. That’s how we work with the Organising Committee. Plus, each of the different functions of the IOC will have bilateral discussions with their counterpart in the Organising Committee and any issues are reported to the Organising Committee through our Games Coordination Office.”
The GCO helps the IOC fulfil its role of monitoring and guiding the Organising Committee during the Games, while it is also the administrative arm of the daily Games Coordination meetings, which are chaired by the IOC President.